Last updated: 15th December 2025
These Terms of Service (“Terms”) form a legal agreement between Paranimo Limited, a company registered in England and Wales under company number 11992617, with its registered office at 28 Salisbury Road, Farnborough, England GU14 7A (“we”, “us”, or “our”) and any person or organisation that uses our platforms (“you” or “your”), whether as a Client, Business Customer, Service Provider, or someone authorised to use a Platform by a Business Customer.
By creating an account, accessing, or using our Platforms, you agree to these Terms.
These Terms are divided into five parts:
· Part A: General Terms (applies to all users)
· Part B: Paranimo Client Terms (for users seeking therapy from a therapist service provider)
· Part C: Matchifi Client Terms (for users seeking services from a service provider)
· Part D: Business Customer Terms (for individuals or organisations buying access to a Paranimo Limited platform)
· Part E: Service Provider Terms (for individuals or organisations onboarded to deliver services through a Paranimo Limited platform)
PART A – GENERAL TERMS
1. About these Terms
1.1 These Terms apply to all Users of our Platforms, including Clients, Business Customers, Service Providers and their authorised representatives. They govern access to and use of Paranimo and Matchifi.
1.2 Please read these Terms carefully. By creating an account, booking a session, or otherwise using our Platforms, you agree to be bound by them.
2. Definitions
2.1 In these Terms, the following terms have the following meanings:
Administrator: an employee or authorised representative of a Business Customer who is granted permissions to manage a Paranimo Limited platform through the Business Customer portal. Administrators may also use the Platform as Clients or Service Providers, in which case they are subject to the applicable terms for those user types.
Business Customer: an organisation that buys access to a Paranimo Limited Platform for its staff, students or customers, so that they may receive services from a Service Provider through the Platform.
Business Days: a day other than a Saturday, Sunday, or public holiday in England.
Client: any individual or organisation that purchases, books, or otherwise receives services from a Service Provider through a Paranimo or Matchifi Platform.
Confidential Information: any information of a confidential nature disclosed by one party to the other, whether in oral, written or electronic form, including business, technical and financial information, but excludes information that is (a) in the public domain other than through breach of this clause, (b) already in the receiving party’s lawful possession, (c) lawfully obtained from a third party, or (d) independently developed without access to the disclosing party’s information.
User/End user: any person or organisation that accesses or uses any of our Platforms in any capacity, including (without limitation) Clients, Business Customers, Service Providers, Administrators, and any individual authorised to act on behalf of a Business Customer.
Matchifi: our white label marketplace as a service platform, which connects Clients with independent Service Providers (such as, but not limited to, coaches, mentors, or other professionals).
Minor: a Client under the age of 18.
Paranimo: our mental‑health platform that matches qualified therapists with therapy clients.
Paranimo Schools: a specialist Paranimo service providing access to counselling services delivered by appropriately qualified Service Providers to Clients aged 11–18 (and, where enabled by the relevant Scheme, 18+), typically accessed via a school, college, or education provider acting as a Business Customer.
Platform: the software, websites and mobile applications we provide, including Paranimo and Matchifi.
Reseller: a Business Customer who promotes or resells access to the Platform.
Scheme: a set of rules (for example price limits or usage allowances) created by a Business Customer inside the Platform.
Service Provider: A therapist using Paranimo, or an independent service provider that provides services through Matchifi (such as, but not limited to, coaches, mentors, or other professionals).
Terms: means these set of terms and conditions.
2.2 A word in the singular includes the plural and vice versa; headings are for convenience only and do not affect interpretation.
3. Our services
3.1 We operate two Platforms (as defined above):
(a) Paranimo (including specialist services such as Paranimo Schools); and
(b) Matchifi.
3.2 You may use one or both of these Platforms, provided you meet any relevant eligibility criteria and accept the applicable terms.
3.3 We are a technology provider only. We do not:
(a) employ, supervise, or monitor Service Providers, or vet them beyond the checks expressly stated in these Terms (including any additional qualification or safeguarding requirements applicable to services for under-18s);
(b) guarantee a specific therapeutic or commercial outcome;
(c) provide, or hold ourselves out as providing, medical advice, diagnosis or treatment.
3.4 No professional–client relationship is created between you and us. All services are delivered by independent Service Providers under a direct arrangement between you and the Provider.
3.5 While we aim to maintain high platform standards, we do not warrant that the Platforms or any content on them will be accurate, complete, reliable, current, error‑free, secure, or uninterrupted.
3.6 Service Providers operate independently and are not employees or representatives of the Platforms. We act as their disclosed agent in facilitating bookings and payments through the Platform. Full terms governing our relationship with Service Providers, including invoicing and compliance obligations, are set out in Part E: Service Provider Terms.
4. Emergency and safety
4.1 The Platforms are not designed for emergencies or crisis intervention, nor is our team trained in crisis prevention.
4.2 If you feel unsafe or believe someone is at risk you must:
(a) call 999; or
(b) go to your nearest Accident & Emergency department; or
(c) call NHS 111.
4.3 If you are suicidal or considering harming yourself or others, please consider using the resources suggested by the NHS (https://www.nhs.uk/conditions/Suicide/).
4.4 The Platforms are not monitored 24 hours a day and should never be relied on as your sole source of support.
4.5 You must report any suspected abuse or neglect through the appropriate channels, comply with all legal obligations relating to mandatory reporting, maintain appropriate professional boundaries at all times, and remain alert to potential safeguarding concerns and respond appropriately.
4.6 Any information or advice received through the Platforms is not a substitute for assessment by a qualified medical professional.
5. Eligibility and account security
5.1 You must:
(a) be at least 18 years old, unless access is provided through a Paranimo Schools approved Scheme, that expressly permits users under 18 and provides appropriately qualified Service Providers;
(b) have the legal capacity to enter a contract in your jurisdiction; and
(c) provide accurate, current and complete registration information.
5.2 We may ask you at any time to verify your identity or eligibility and may suspend access until verification is complete.
5.3 You are solely responsible for all activities conducted through your account, whether authorised by you or not, until you have notified us of a security breach and we have had a reasonable opportunity to secure the account.
5.4 Under-18 users: Where a Client is under 18, access is typically provided via a Business Customer (for example, a school or college). The Business Customer is responsible for ensuring appropriate consents, notices and safeguarding processes are in place in accordance with applicable law and its own policies.
6. Acceptable use
6.1 You must use the Platforms lawfully and respectfully at all times. In particular, you must:
(a) comply with all applicable laws and regulations;
(b) respect the intellectual property, privacy, and publicity rights of others;
(c) provide accurate information and keep your user profile up to date; and
(d) interact respectfully with other users and our staff.
6.2 You must not:
(a) upload, transmit or introduce any viruses, malware, ransomware or other harmful code to the Platforms;
(b) probe, scan, test, bypass or interfere with any system or network security related to the Platforms;
(c) share your login credentials with others or use someone else’s account without permission;
(d) Unless required for an Administrator role or Business Customer operations, users must not create multiple accounts;
(e) impersonate another person, misrepresent your identity, or provide false or misleading information;
(f) collect data from the Platforms (including by scraping, harvesting, or using automated tools) without our written permission;
(g) send spam, unauthorised promotions, or other unsolicited communications via the Platforms; or
(h) harass, threaten, defame, abuse, discriminate against or intimidate any other user or member of staff.
6.3 We may investigate suspected misuse, suspend or restrict access, remove offending content, and report unlawful conduct to authorities. We also reserve the right to take legal action to recover any losses or damages.
7. Platform access security and support
7.1 Access to the Platforms is provided on a temporary basis and at our discretion. We may suspend, withdraw, or modify all or part of the Platforms at any time without notice. We are not liable for any unavailability unless otherwise agreed in writing.
7.2 To use the Platforms effectively, you must have a stable internet connection and use a modern web browser with cookies and JavaScript enabled. We are not responsible for issues caused by unsupported or outdated configurations.
7.3 You are responsible for keeping your login credentials secure and must not share access with anyone else. You must promptly notify us of any suspected security breaches. We recommend using up-to-date antivirus software and securing your internet connection, especially when accessing the Platform in public or shared environments.
7.4 We may monitor usage for security and compliance. If we detect unauthorised use, we may suspend or terminate access and take appropriate legal or technical steps.
7.5 Support is available Monday to Friday, 9:00am–5:00pm UK time. We aim to respond within 1 Business Day, but do not guarantee specific response times. Out-of-hours support is discretionary.
7.6 Email support can be reached on support@paranimo.co.uk. Telephone support can be reached on 0333 049 9994. This is a VOIP service run by bOnline Limited. A link to their terms are here https://www.bonline.com/terms-privacy/
7.7 We aim for 99.9% availability, excluding planned or emergency maintenance. We will try to give notice of planned downtime. We are not responsible for outages caused by third-party services, internet failures, or your own devices.
7.8 If your usage of the Platform is excessive or disrupts other users, we may ask you to adjust usage, upgrade your plan, or agree alternative terms.
8. Platform communications
8.1 By using the Platforms, you agree that we may contact you via your registered email address or phone number for the following purposes:
(a) service updates, maintenance notifications, and technical issues;
(b) account security matters and verification requirements;
(c) terms and policy changes requiring your attention;
(d) payment and billing matters;
(e) platform improvements and feature updates;
(f) support and assistance related to your account usage; and
(g) compliance and regulatory matters.
8.2 You may opt out of non-essential communications by contacting support@paranimo.co.uk, but essential service and security communications will continue.
9. Intellectual property
9.1 All intellectual property rights in and to the Platforms (including all software, source code, databases, algorithms, user-interface design, text, graphics, documentation, training materials, analytics, trade marks and branding) are owned by us or our licensors. These rights are protected by copyright, trade mark and other applicable laws worldwide.
9.2 We grant you a non-exclusive, non-transferable, revocable licence to access and use the Platforms solely for their intended purposes and in accordance with these Terms. No rights are granted to you other than those expressly stated in this clause.
9.3 You must not:
(a) copy, reproduce, modify, adapt, translate or create derivative works from the Platforms;
(b) disassemble, de-compile, reverse-engineer or attempt to discover the source code, architecture or underlying algorithms;
(c) remove, alter or obscure any copyright, trade mark or other proprietary notices;
(d) use any automated methods (including bots, scrapers or scripts) to access, extract or interact with the Platforms; or
(e) use our trade marks, logos or branding without our prior written consent.
9.4 You retain ownership of any content you upload or post to the Platforms. However, by doing so, you grant us a non-exclusive, royalty-free, worldwide and perpetual licence to use, host, store, reproduce, display, adapt, and share that content for the purpose of operating, improving and promoting the Platforms (including in marketing materials and case studies). You confirm that you have all necessary rights to upload and licence such content.
9.5 We may feature user profiles, testimonials, and Business Customer logos in marketing or promotional materials (including our website and proposals). You grant us a royalty-free licence to use your name, logo and public-facing profile for these purposes, unless you notify us otherwise in writing.
9.6 If you submit any feedback, suggestions, or ideas for improving the Platforms, you agree that all such input is provided on a non-confidential basis and becomes our exclusive property. You assign to us all rights in such feedback and waive any moral rights you may have. We may use your suggestions without compensation or attribution.
9.7 The Platforms may contain links to or content from third-party websites or services. These are provided for information only, and we do not control, endorse, or accept responsibility for any third-party content. You use third-party resources at your own risk.
9.8 Third-party terms (including Stripe)
Where the Platforms integrate with third-party services (including payment processors such as Stripe), those third parties may impose their own terms and policies and may update them from time to time. Your continued use of the relevant third-party service may require you to accept updated third-party terms.
10. Liability
10.1 We provide the Platforms on an “as is” and “as available” basis. We do not guarantee continuous availability or error-free operation of the Platforms, and we do not warrant that the Platforms will meet your specific requirements or be free from bugs, viruses, or security vulnerabilities.
10.2 We will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of business, interruption to business, for any loss of business opportunity, or for any indirect or consequential loss arising out of or in connection with any contract between you and us, including but not limited to your use of the Platforms.
10.3 We will not be liable to you any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
(a) use of, or inability to use, the Platforms, or reliance on any content displayed on the Platforms;
(b) technical issues, including compatibility with your device or internet connection, or failures arising from your internet or device;
(c) loss of profits, sales, business, revenue, anticipated savings, business opportunity, goodwill, or reputation;
(d) business interruption, missed opportunities, or indirect, consequential, or special losses;
(e) the quality, suitability, outcomes, or effectiveness of services provided by Service Providers, including therapeutic or commercial results;
(f) the professional competence, qualifications, actions, omissions, or misconduct of any Service Provider, or the accuracy or completeness of their profile;
(g) any failure by you to provide relevant information to a Service Provider, to follow reasonable instructions, or to engage safely with services.
(h) any indirect or consequential loss or damage.
10.4 Our total liability to you for all other losses arising out of or in connection with the contract between you and us under these Terms and in connection with the Platforms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to directly foreseeable loss if you are a consumer, and £1,000 if you are a Business Customer.
10.5 Nothing in these Terms seeks to limit or exclude our liability for:
(a) death or personal injury caused by our negligence (including that of our employees, agents or subcontractors);
(b) fraud or fraudulent misrepresentation; or
(c) any other matter in respect of which liability cannot be excluded or restricted by law.
10.6 Except as expressly stated in these Terms, we exclude all conditions, warranties, representations or other terms which may otherwise be implied by law, custom or practice, including but not limited to those relating to satisfactory quality, fitness for a particular purpose, or the use of reasonable care and skill.
10.7 You acknowledge and accept that:
(a) you are responsible for assessing the suitability of any Service Provider;
(b) interruptions may occur due to maintenance or technical issues;
(c) you are responsible for securing and backing up your own data; and
(d) we may modify, add, or remove features from the Platform at our discretion.
11. Termination
11.1 If you are a Client, you may close your account at any time by emailing support@paranimo.co.uk. Account deletion is permanent and will be completed within 60 days, except where we are legally required to retain data. If you have any upcoming bookings, you must either attend them or cancel in line with the cancellation policy.
11.2 If you are a Business Customer, please refer to Part D.
11.3 If you are a Service Provider, please refer to Part E.
11.4 We may suspend or terminate your account immediately if:
(a) you seriously or repeatedly breach these Terms and do not remedy the breach within 30 days of us notifying you (we may choose to terminate sooner at our discretion);
(b) you fail to pay any fees within seven days of the due date;
(c) you become insolvent, enter administration or liquidation, or propose an arrangement with creditors;
(d) a receiver or similar is appointed over your assets or business;
(e) there is a change of control (for Business Customers);
(f) you act abusively, aggressively, or dishonestly towards our staff, partners, or other users (at our sole discretion);
(g) you engage in fraud, provide false documents, or misuse the Platform;
(h) you cause or attempt to cause serious system disruption or breach of security; or
(i) you fail to cooperate in a way that significantly affects our ability to provide the Platform.
11.5 Upon termination of your account:
(a) your access will be suspended or permanently deleted, and you will not be able to use the platform or make bookings;
(b) any licences granted to you by us will end immediately;
(c) we will cancel any future bookings and, if appropriate, process refunds;
(d) all outstanding payments will be due immediately and we may recover legal costs if enforcement action is needed;
(e) we will delete your account data under our retention policy, but may keep some information for legal, tax, or regulatory purposes;
(f) if you are part of a Business Customer Scheme, your individual user access may continue unless separately terminated.
12. Confidentiality
12.1 Each party agrees to:
(a) keep the other’s Confidential Information secret;
(b) use it only for the purposes of performing these Terms; and
(c) disclose it only to those of its employees, officers, advisers or subcontractors who need to know it and who are bound by equivalent obligations of confidentiality.
12.2 A party may disclose Confidential Information if required by law, court order or a regulatory authority, provided it gives the other party advance notice (where lawful) and cooperates in seeking confidential treatment.
13. Data protection
13.1 We shall process your personal data in accordance with our obligations under the Data Protection Act 2018 and the UK GDPR (the retained EU law version of the General Data Protection Regulation (EU) 2016/679 as it applies in the UK).
13.2 Categories of data we process: (Note: payment information such as bank/card details are processed by Stripe)
(a) Clients : Email, optional display name, booking records, payment status, communications
(b) Service Providers: Name, email, profile information (photos, videos, biography), professional documentation (as required by Paranimo and or/Business Customer), booking and payment status
(c) Business Customers: Organisation details, billing information, scheme configuration, usage analytics (aggregated)
(d)Administrators: Business Customer employees/representatives with admin portal access. We process business email, name and admin permissions. If Administrators also use the Platform as Clients or Service Providers, standard privacy protections apply to their use.
13.3 We Do not Process:
a) Your reasons for seeking services
b) Session content (session through the platform are not recorded)
c) Clinical notes or treatment information
d) Individual health data beyond the fact you use our platform
13.4 For more information on how we process and store personal data, please see our privacy policy.
13.5 You must not share another user’s personal data obtained through the Platform except as lawfully permitted or required.
13.6 Roles of the parties (Data Controller / Joint Controller)
(a) Platform processing (Paranimo as controller). In providing and operating the Platform (including user registration, authentication, hosting, security, access controls, matching, messaging, bookings, payments facilitation, invoicing, platform analytics, fraud prevention and support), Paranimo Limited acts as an independent Data Controller and determines the purposes and means of processing.
(b) Business Customer processing (Business Customer as controller). Where a Business Customer processes Personal Data outside the Platform (for example, in its own HR, CRM, case management, safeguarding systems, internal records, or off-platform communications), the Business Customer acts as an independent Data Controller for that processing.
(c) Limited joint controllership (where applicable). To the extent a Business Customer uses administrative features of the Platform to make decisions about access, eligibility, permissions, usage/funding limits, onboarding requirements or safeguarding for users within its Scheme, and Paranimo also determines purposes and means for the same processing within the Platform, the parties are joint controllers for that limited processing only. Where applicable, the allocation of responsibilities is set out in an Article 26 Joint Controller Arrangement, and the essence of the arrangement is made available to users via our Privacy Policy.
(d) Service Providers (independent controllers). Service Providers are independent Data Controllers for professional or service-delivery records they create or maintain outside the Platform (for example clinical notes, professional records, or other records required by their regulator or insurer). Paranimo Limited does not access or store such materials.
13.7 No controller–processor relationship unless agreed
Paranimo Limited does not act as a data processor for Business Customers unless expressly agreed in a separate written agreement.
13.8 Data subject rights and cooperation
Where responsibilities overlap (including in joint controllership situations), Paranimo Limited and the relevant Business Customer will cooperate reasonably to support responses to data subject rights requests and regulatory enquiries.
13.9 Privacy Policy
Further details of our processing, including categories of data, recipients, international transfers and retention, are set out in our Privacy Policy.
14. Complaints and disputes
14.1 How to make a complaint: If you have any issues or concerns in connection with the Services, you may contact us as follows:
(a) For technical issues relating to the Platforms (including booking or payment problems), please contact our support team at support@paranimo.co.uk;
(b) For billing issues, please contact support@paranimo.co.uk;
(c) If your complaint relates to the conduct or service of an individual Service Provider, you should raise your concern directly with the Service Provider in the first instance. If the issue is not resolved, you may:
i. contact the Business Customer responsible for managing the relevant scheme (if applicable); or
ii. escalate the matter to the Service Provider’s professional regulatory or oversight body, where applicable.
14.2 Disputes between users:
(a) We are not a party to the contractual relationship between Clients and Service Providers, and we do not provide dispute resolution services in relation to their conduct or the outcomes of their services.
(b) You should attempt to resolve service-related issues directly with the other party involved (e.g. Service Provider or Client). If the issue remains unresolved and relates to a Business Customer scheme, you may escalate the matter to that Business Customer.
(c) We may, at our discretion, assist with resolving booking or payment-related issues that arise through the Platforms, provided you have first taken reasonable steps to resolve the matter with the other party.
(d) Any assistance we provide will be based on the information available to us, and we will not be responsible for resolving or determining professional or therapeutic disputes.
14.3 Disputes with us: Before initiating legal proceedings in connection with any dispute you may have with us, you agree to follow the pre-action process set out below:
(a) You must notify us of the dispute in writing, clearly setting out the nature and basis of your concern, by emailing support@paranimo.co.uk within 14 days of becoming aware of the issue;
(b) You must engage in good faith discussions with our customer support team to attempt to resolve the matter;
(c) If the matter remains unresolved after 30 days, you may request that it be escalated to a senior manager within our organisation;
(d) You may not commence legal proceedings unless at least 60 days have passed since your original written notice and the dispute remains unresolved, unless we have otherwise agreed in writing.
14.4 Urgent relief: Nothing in this clause prevents us from taking immediate steps to protect our intellectual property rights, suspend access to the Platforms, or take emergency action to protect our business or other users.
15. Force majeure
15.1 Where an event outside our control occurs, this is a force majeure event and includes, but isn’t limited to, storm, fire, earthquake, an act of God, a natural disaster, a failure of electricity or power supplies, epidemic, pandemic, government rules, regulations or guidance, or a failure of a third-party supplier to do as they’re contracted to do.
15.2 Where a force majeure event occurs, we are excused from performance under these Terms, and we won’t be liable to you for our failure to perform. We’ll use our reasonable efforts to continue our obligations under these Terms as soon as we’re able to after the force majeure event has stopped.
15.3 However, where a force majeure event continues for a continuous period of 30 days, either party may terminate their contract formed by these Terms on giving the other 5 Business Days’ written notice.
16. Consumer rights
16.1 Nothing in these Terms is intended to exclude or restrict your statutory rights under consumer protection legislation, including the Consumer Rights Act 2015.
16.2 If you purchase services as a consumer, you may have a right to cancel in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
16.3 Any digital content made available to you must comply with applicable legal standards, but we do not guarantee any particular outcome.
17. General
17.1 No waiver: If we delay in enforcing these Terms, we can still enforce it later.
17.2 Assignment: These Terms are personal to you and so you cannot assign, transfer, or sub-license any rights or obligations under them to anyone else. We have the right to assign, transfer, or delegate any of our rights and obligations under these Terms without your consent. If we do this, we will notify you by email or by posting a notice on our website.
17.3 Third party rights: No third parties are provided with any rights under these Terms, and the Contracts (Rights of Third Parties) Act 1999 does not apply.
17.4 Severance: If any part of these Terms is or becomes invalid, illegal or unenforceable, it is deemed to be deleted, and the rest of these Terms shall remain in full force and effect.
17.5 Notices: Either party may give notice to the other party by sending an email to the last email address notified to the other party. Time of delivery is deemed to be the time of transmission. This shall not apply to the delivery of legal proceedings.
17.6 Entire agreement: These Terms (together with any documents expressly referred to in them) constitute the entire agreement between you and us in relation to the Platforms and their subject matter and supersede and extinguish all prior and contemporaneous agreements, arrangements, understandings, statements, warranties, representations, and communications between you and us, whether oral, written, or electronic, relating to that subject matter. From the effective date, these Terms replace and supersede all previous versions of our terms and conditions and apply to all ongoing and future use of the Platforms.
a) No reliance: You acknowledge that, in entering into these Terms, you do not rely on and shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not expressly set out in these Terms or in any document expressly referred to in them. Nothing in this clause limits or excludes any liability for fraud or fraudulent misrepresentation.
b) Order of precedence:
If there is any conflict or inconsistency between the Parts of these Terms, the following order of precedence applies (in descending order):
1. (a) Part D (Business Customer Terms) for Business Customers and their Administrators when acting in that capacity;
2. (b) Part E (Service Provider Terms) for Service Providers;
3. (c) Part B (Paranimo Client Terms) and Part C (Matchifi Client Terms, as applicable to the Platform being used);
4. (d) Part A (General Terms)
If there is any conflict between these Terms and any other document referred to in them, these Terms shall prevail, unless that other document expressly states that it takes precedence over these Terms.
c) Variations
No variation of these Terms is effective unless it is:
(a) set out in writing and confirmed by us (including by email from an authorised representative); or
(b) published by us as an updated version of these Terms and notified to you in accordance with clause 8.1(c).
Your continued use of the Platforms after such notification constitutes acceptance of the updated Terms.
These Terms and any documents referred to within these Terms represent the entire agreement between you and us with respect to the Platforms or anything else in these Terms. They supersede all other communications and proposals (whether oral, written, or electronic) between you and us with respect.
17.7 Governing law and jurisdiction: This Agreement is governed by the laws of England and Wales, and disputes shall be subject to the exclusive jurisdiction of the English courts.
PART B: PARANIMO CLIENT TERMS
18. Scope
This Part B applies only when you use Paranimo to find a therapist service provider.
19. About Paranimo
19.1 Paranimo is an online platform that connects you with independent therapists (service providers) who provide therapeutic services.
19.2 You acknowledge that we provide software functionality only and do not offer, supervise, or monitor therapeutic services. Service Providers are independent professionals, and we do not guarantee therapeutic outcomes or qualifications, although we may conduct limited verification. You are responsible for assessing a Service Provider’s suitability for your needs.
19.3 Therapeutic relationships, session content, and results are solely between you and your chosen Service Provider. You should seek immediate support from qualified medical professionals if you are in crisis or experiencing mental health deterioration.
19.4 Paranimo Schools (services for Clients aged 11–18)
19.4.1 Paranimo Schools provides access to counselling services delivered by independent Service Providers who are trained and qualified to work with Clients aged 11–18.
19.4.2 Where a Client is under 18, access to Paranimo Schools is typically arranged through a school, college, or other education provider acting as a Business Customer.
19.4.3 Sessions delivered through Paranimo Schools are counselling services only and do not constitute medical treatment, diagnosis, or crisis intervention.
19.4.4 Paranimo Limited does not act in loco parentis and does not replace the role of parents, guardians, schools, or safeguarding authorities.
19.4.5 Additional safeguarding procedures, eligibility checks, consent requirements, and information-sharing obligations may apply to under-18 Clients, as determined by the relevant Business Customer and applicable law.
20. Session bookings and cancellation
20.1 Each Service Provider determines their own standard session length (minimum 30 minutes, maximum 120 minutes) and their cancellation-notice period (between 6 and 48 hours) unless a Business Customer specifies different rules within an approved Scheme.
20.2 You may cancel or reschedule a session through the Platform, subject to the Service Provider’s policy, or, where applicable, a platform-wide policy set by a Business Customer.
20.3 If the Service Provider cancels or fails to attend, you will receive a full refund and may leave a public review where applicable.
20.4 If you cancel within the notice period, the fee is non‑refundable unless the Service Provider agrees otherwise.
20.5 You should reschedule rather than cancel where possible, and respect the Service Provider’s or Business Customer’s cancellation policy.
21. Payments
21.1 Fees are clearly displayed before you confirm a booking and include VAT where applicable, unless the session is funded by a Scheme, in which case you will only see the number of funded sessions remaining.
21.2 For self-funded or Scheme-funded sessions, prices are set by the relevant Business Customer. These prices will not change for already-booked or Scheme-funded sessions.
21.3 For private sessions, Service Providers set their own prices.
21.4 Payment is taken when you confirm the booking unless the session is funded by a Scheme.
21.5 All payments are processed securely through Stripe. See clause 9.8 (Third-party terms (including Stripe)).
21.6 You are responsible for ensuring that your payment information is accurate and up to date.
22. Your responsibilities and rights
22.1 You must:
(a) provide accurate information to your Service Provider;
(b) attend sessions in a private, distraction‑free environment;
(c) have a stable Internet connection and suitable device;
(d) treat your Service Provider with respect and courtesy;
(e) attend sessions on time;
(f) seek immediate medical help if your condition deteriorates or you feel unsafe;
(g) assess your own readiness to engage with therapy;
(h) give honest, appropriate feedback to your Service Provider; and
(i) update your profile information as needed; pseudonyms are acceptable if appropriate.
22.2 You may end the therapeutic relationship at any time, but cancellation fees may apply to booked sessions.
22.3 You have the right to:
(a) switch Service Providers at any time, subject to any booking rules or cancellation policies;
(b) discontinue use of the Paranimo at any time, subject to any cancellation charges;
(c) choose what information to include in your profile and update it at any time;
(d) have your session and profile information shared only with the Service Provider you book, and only with your consent; and
(e) contact the appropriate professional or regulatory body if you have concerns about a Service Provider’s conduct.
PART C: MATCHIFI CLIENT TERMS
23. Scope
This Part C applies only when you use the Matchifi Platform to seek services from a service provider.
24. About Matchifi
24.1 Matchifi is a platform that connects you with independent Service Providers (for example coaches, mentors, consultants, or other professionals) who offer a range of personal or professional services.
24.2 You acknowledge that we provide software functionality only and do not deliver, supervise, or monitor the services offered by Service Providers. Service Providers are independent professionals, and we do not guarantee outcomes or qualifications, although we may conduct limited verification. You are responsible for assessing whether a Service Provider is suitable for your needs.
24.3 Service relationships and outcomes are solely between you and your chosen Service Provider. We do not define the scope of the services, nor do we provide advice, oversight or liability in relation to service quality.
25. Session bookings and cancellation
25.1 Each Service Provider sets their standard session length, cancellation-notice period and rescheduling policy, except where you access Matchifi via a Business Customer’s white-label platform, in which case the Business Customer’s policies for that platform will prevail.
25.2 You may cancel or reschedule a session through the Platform, subject to the Service Provider’s policy.
25.3 If the Service Provider cancels or fails to attend a session, you will receive a full refund and may leave a public review.
25.4 If you cancel within the notice period, the fee is non‑refundable unless the Service Provider agrees otherwise.
25.5 If you purchase a session package (e.g. four x one-hour sessions), all sessions must be used within 30 days of purchase. Unused sessions do not roll over and are non-refundable unless otherwise required by law.
25.6 You should reschedule rather than cancel where possible and respect the Service Provider’s cancellation policy.
26. Payments
26.1 Fees are clearly displayed before you confirm a booking.
26.2 Payment methods may include upfront payment, post-pay, subscription, or package models depending on the Service Provider or Business Customer platform setting.
26.3 All payments are processed securely through Stripe. See clause 9.8 (Third-party terms (including Stripe)).
26.4 Where you use post-pay, the system will attempt to collect payment after each session. We are not responsible for recovering unpaid fees from Clients.
26.5 You are responsible for ensuring that your payment information is accurate and up to date.
27. Your rights and responsibilities
27.1 You agree to:
(a) assess your own readiness to engage with a Service Provider;
(b) provide accurate information to your Service Provider (pseudonyms are acceptable if appropriate);
(c) attend sessions in a timely and present state;
(d) reschedule rather than cancel where possible;
(e) follow all reasonable instructions given by the Service Provider; and
(f) give honest and appropriate feedback.
27.2 You may end the relationship with a Service Provider at any time, but cancellation fees may apply to booked sessions.
27.3 You have the right to:
(a) switch Service Providers at any time, subject to any booking rules or cancellation policies;
(b) discontinue use of the Matchifi at any time, subject to any cancellation charges;
(c) choose what information to include in your profile and update it at any time; and
(d) have your session and profile information shared only with the Service Provider you book, and only with your consent.
PART D: BUSINESS CUSTOMER TERMS
28. Scope
This Part D applies only when you use Paranimo and/or Matchifi as a Business Customer.
28.1 Each Platform (Paranimo/Matchifi) has different product tiers with different capabilities and features. Some Platform functionality may only be available to Business Customers with the appropriate access tier or under a separate written agreement with us.
28.2 Business Customers are granted non-exclusive rights to promote or resell access to the Platform and related services, in accordance with the reseller conditions set out in clause 33.3 and subject always to these Terms.
29. Contract term, fees and termination (general)
29.1 Access to the Platform is provided on:
(a) a rolling monthly basis with 30 days’ written notice of cancellation; or
(b) an annual basis, renewing automatically for a further 12 months unless cancelled in writing at least 60 days before the renewal date.
Contract duration is determined during sign up. (Note: if a separate written agreement is agreed, the duration of that agreement applies.)
29.2 Fees may increase annually in line with the UK Retail Price Index (minimum 2% and maximum 10%) or with 30 days’ written notice for monthly contracts.
29.3 Failed or late payments may result in suspension of access and will accrue interest at 4% per annum above the Bank of England base rate (or 4% per annum if the base rate is below 0%), accruing daily until paid in full.
29.4 We may change our pricing or available features with notice, taking effect on renewal or after 30 days for monthly contracts.
29.5 We may suspend or terminate access for breach of these Terms or failure to pay.
29.6 Upon termination, user data associated with the Business Customer’s platform:
(a) revert to individual Client accounts (where applicable); and
(b) be retained or deleted in accordance with our Privacy Policy
(c) Reseller status ends automatically on termination of your Business Customer access, but any End-Users you have introduced may continue to use the Platform under our standard terms.
30. Payments (general)
30.1 Platform managed service/subscription pricing and payment schedule may vary depending upon the platform product tier being used. If you exceed any applicable feature or usage caps on your product tier, your subscription may be automatically upgraded and we will notify you of the applicable fee adjustment. You can downgrade at any time only when using the platform on a rolling monthly basis. For annual contracts, you can downgrade at renewal (see clause 29.1).
30.2 All payments are processed securely via Stripe at checkout or through your Business Customer account. Stripe will automatically attempt to collect payment at the time of purchase, renewal, or subscription billing date. Once payment is successful, Stripe issues an invoice for your records. Where Stripe is used to process payments under these Terms, your use of Stripe’s payment services is subject to the Stripe Services Agreement (https://stripe.com/gb/legal/ssa) and related terms and policies (as updated by Stripe from time to time).
30.3 If payment cannot be taken automatically, Stripe will still issue an invoice marked as unpaid and will notify you to update your payment details. You must update your details promptly and pay the outstanding amount within seven (7) days of the invoice date.
30.4 Business Customers must ensure that their payment information (including BACS and card details) is accurate and kept up to date at all times to avoid disruption of service.
30.5 Fees for any additional services such as onboarding, configuration, or custom integrations will be agreed separately in writing.
30.6 All fees are exclusive of VAT, which will be added at the prevailing rate.
30.7 Details of contract duration, renewal, fee changes, and consequences for late or non-payment are set out in clause 29.
31. For Paranimo Platform Business Customers:
31.1 Business Customers may set their own counselling session prices within the administrative features for each Scheme, provided that each price is at or above the base cost price set by Paranimo Limited. The base cost price may change from time to time and will be communicated in advance.
31.2 The difference between the base cost price and the session price set by the Business Customer represents the Business Customer’s commission or margin. This amount is payable to the Business Customer for each completed session booked through the Platform.
31.3 Paranimo Limited will process all payments through Stripe. The base cost price will be deducted and paid to Paranimo Limited, and the remaining commission amount will be automatically allocated to the Business Customer.
31.4 Commission amounts are calculated monthly in arrears based on the number of sessions completed during the relevant month. Commission payments are typically made within ten (10) Business Days of month-end, unless otherwise agreed in writing.
31.5 If a refund is issued to a Client, the corresponding commission for that session will be reversed or deducted from the next commission payment.
32. For Matchifi Platform Business Customers:
32.1 Session types
Business Customers and/or Service Providers (as determined by the relevant Platform configuration) may create and offer session types through the Matchifi Platform, including (without limitation):
(a) time-based sessions (such as hourly or multi-hour sessions);
(b) day-rate sessions;
(c) packages and subscriptions; and
(d) project-based services (also referred to as “Custom Projects”), where a Service Provider delivers work priced and paid for as a defined project rather than by time or duration.
Booking fees (sessions)
32.2 Standard booking fee (all sessions)
A booking fee of £1.50 + VAT is charged for each session booked through the Matchifi Platform and covers sessions of up to two (2) hours (120 minutes), whether delivered online or in person.
32.3 Online session duration surcharge
Where an online session exceeds two (2) hours (120 minutes), an additional booking fee of £0.50 + VAT applies for each full hour beyond the initial two (2) hours, unless clause 32.4 (day-rate sessions) applies.
32.4 Day-rate sessions
Day-rate sessions are treated as a separate session type. The following booking fees apply:
(a) a base booking fee of £1.50 + VAT per day-rate session; and
(b) where the day-rate session is delivered online, an additional flat booking fee of £4.00 + VAT, representing the equivalent of a nine-hour online session.
No additional hourly booking fees apply to day-rate sessions.
32.5 In-person sessions
Where a session (including a day-rate session) is delivered in person, no hourly or day-rate surcharges apply. The booking fee is limited to £1.50 + VAT per session, regardless of duration.
32.6 Application of booking fees
Booking fees are charged per session booking, are non-refundable except where required by law, and are deducted and applied through the Platform in accordance with these Terms.
Pricing models and payment flows (sessions)
32.7 Service Provider–led pricing model
(a) Service Providers set their own session prices.
(b) The Business Customer may apply a platform transaction commission rate (expressed as a percentage) to each completed session.
(c) The Client pays the full session price through Stripe.
(d) If the Service Provider is VAT-registered, the session price is deemed to include VAT.
(e) The following deductions are applied in order:
• the Stripe payment-processing fee;
• the Matchifi booking fee (calculated in accordance with this clause 32);
• any applicable VAT (if the Service Provider is VAT-registered); and
• the Business Customer’s transaction commission (calculated on the remaining amount after the above deductions).
(f) The remaining balance is paid to the Service Provider.
32.8 Business Customer–led pricing model
(a) The Business Customer defines the session prices available on the Platform.
(b) The Business Customer determines how each session fee is apportioned between itself and the Service Provider.
(c) The Stripe payment-processing fee, the Matchifi booking fee (calculated in accordance with this clause 32) and any applicable VAT (if the Service Provider is VAT-registered) are deducted first, before the agreed revenue share is distributed.
Project-Based sessions / Custom Projects
32.9 Project-Based services (also referred to as “Custom Projects”)
32.9.1 Project-Based services are a session type in which work is priced and delivered as a defined project rather than by time or duration, and may be paid as a single payment or staged instalments (for example, a deposit followed by staged instalments).
32.9.2 Project platform fee (greater-of rule). For Project-Based services, the applicable Matchifi platform fee shall be the greater of:
(a) the Session-Based Booking Fees that would have applied if the project had been delivered as individual sessions under clauses 32.2–32.6; or
(b) 1.5% + VAT of the total project value.
32.9.3 Where clause 32.9.2(b) applies, the 1.5% + VAT fee shall be calculated proportionally across each instalment.
32.9.4 Deduction responsibility. Where the Business Customer has configured any commission, transaction fee, revenue share, margin, or other entitlement in respect of the Project-Based service, the applicable project platform fee (calculated under clause 32.9.2) and Stripe payment-processing fees shall be deducted from the Business Customer’s commission or revenue share.
32.9.5 Where the Business Customer has not configured any commission, transaction fee, revenue share, margin, or other entitlement in respect of the Project-Based service, the applicable project platform fee (calculated under clause 32.9.2) and Stripe payment-processing fees shall instead be deducted from the Service Provider’s project fee.
32.9.6 The applicable project platform fee is applied automatically at the time each instalment is processed through Stripe and replaces all Matchifi per-session booking fees for that project transaction.
Fee responsibility, VAT and settlement
32.10 Fee responsibility and deduction order (clarification)
For the avoidance of doubt, where a Business Customer has configured any commission, transaction fee, revenue share, margin, or other entitlement in respect of sessions, projects, subscriptions, packages, listing fees, or any other chargeable activity on the Platform:
(a) all applicable platform fees (including booking fees, project platform fees, listing-related platform fees, or any other Platform charges); and
(b) all third-party payment-processing fees (including Stripe fees),
shall be deducted from the Business Customer’s commission or revenue share, unless expressly stated otherwise in these Terms.
Only the remaining balance constitutes the Business Customer’s revenue.
32.11 VAT on Business Customer commission
Where a Business Customer is registered for VAT, any VAT that is chargeable on its commission, transaction fee, revenue share, margin, or other entitlement shall be accounted for and paid by the Business Customer out of its own commission.
Paranimo Limited does not charge, collect, or account for VAT on Business Customer commission. The Business Customer is solely responsible for determining whether VAT applies to its commission and for complying with its own VAT invoicing and reporting obligations.
For the avoidance of doubt:
(a) VAT charged by Paranimo Limited applies only to Paranimo Limited’s platform fees and services;
(b) VAT charged by a Service Provider applies only to the Service Provider’s supply of services to Clients; and
(c) VAT on Business Customer commission, where applicable, is the responsibility of the Business Customer and is deducted from its own commission.
32.12 Payment facilitation and settlement
Paranimo Limited facilitates all payments through Stripe. Commission or revenue share due to the Business Customer is calculated monthly in arrears and is normally paid within ten (10) Business Days of month-end, unless otherwise agreed in writing.
32.13 Payment model configuration
Business Customers may configure which payment models (including upfront, post-pay, subscription, or package models) Service Providers may offer within their Scheme.
32.14 Refunds
If a refund is issued to a Client, the corresponding Business Customer commission or revenue share for that session, project payment, subscription, package, or listing fee transaction (as applicable) will be reversed or deducted from the next payment cycle.
32.15 Packages and free sessions
(a) Where sessions are sold or offered as part of a package, booking fees are calculated and applied on a per-session basis in accordance with this clause 32.
(b) Where a session is offered free of charge to a Client, the applicable booking fee remains payable and shall be borne by the Business Customer unless otherwise agreed in writing.
32.16 Provider listing fee subscriptions (optional)
(a) Business Customers may configure the Matchifi Platform to charge Service Providers a recurring Listing Fee Subscription (for example, a monthly fee to list their services on the Business Customer’s white-label platform).
(b) The Business Customer sets the Listing Fee Subscription amount (for example, £10 per Service Provider per month).
(c) Paranimo Limited facilitates collection of these payments through Stripe. From each Listing Fee Subscription payment:
(i) Stripe’s payment-processing fee; and
(ii) a Matchifi platform fee equal to ten per cent (10%) of the Listing Fee Subscription amount,
will be deducted before the remaining balance is paid to the Business Customer.
(d) Listing Fee Subscriptions are processed subject to Stripe’s terms and conditions. It is the Business Customer’s responsibility to ensure that any Listing Fee Subscriptions are lawful and appropriately disclosed to Service Providers.
33. Platform configuration and capabilities (general)
33.1 Depending on your access tier and agreement with us, Business Customers may receive access to certain Platform configuration features, such as:
(a) branding and white-labelling options ;
(b) user access management and scheme controls including tools for adding/removing users, setting usage/funding limits,
(c) Customer support features including the cancellation, rescheduling and booking of sessions for users
(d) configurable matching terms;
(e) booking parameters, cancellation policy settings, and payment method configurations;
(f) Service provider onboarding tool;
(g) usage reports, analytics, and audit data; and
(h) optional integrations such as Single Sign On at our discretion.
33.2 You may market the Platform in your own name and earn revenue from resale, provided that:
(a) you use our branding or materials only with our prior written consent;
(b) you ensure each End-User you introduce accepts our standard user terms before gaining access;
(c) you do not promise service levels, features, or pricing beyond those we publish; and
(d) you remain responsible for first-line support to the End-Users you have introduced.
33.3 Reseller obligations and restrictions
You must:
(a) comply with all applicable laws and regulations (including data-protection, anti-bribery, export-control and tax requirements);
(b) not pledge our credit, give warranties or representations on our behalf, or commit us to any contract;
(c) not use the Platform for any unlawful, misleading or infringing activity;
(d) not assign or transfer your reseller rights without our prior written consent;
(e) maintain accurate records of all End-Users you introduce and provide them to us on request; and
(f) indemnify us for any losses, damages or claims arising from your resale activities or breach of these Terms.
33.4 You act as an independent party. Nothing in these Terms creates a partnership, joint venture or employment relationship between you and us.
33.5 We may suspend or revoke reseller rights if these Terms are breached or where we consider it necessary to protect the integrity or reputation of the Platform.
34. Administration of Schemes (general)
34.1 Business Customers are responsible for administering their Schemes and maintaining oversight of all users and representatives.
34.2 This includes responsibility for:
(a) verifying each user’s eligibility to access the Platform and ensuring user details are accurate, current, and securely managed;
(b) setting, communicating, and enforcing appropriate usage limits;
(c) promptly removing users who are no longer eligible or whose access should be withdrawn;
(d) paying all fees, charges, or other costs that arise under the Scheme, including those incurred by or on behalf of its users;
(e) establishing clear escalation procedures for users;
(f) providing alternative support options for complex or high-risk cases;
(g) maintaining relationships with relevant professional or regulatory bodies where relevant;
(h) regularly reviewing and updating safeguarding policies and procedures where relevant;
(i) designating a safeguarding lead or point of contact within the organisation where relevant;
(j) ensuring that staff and representatives receive appropriate safeguarding training where relevant;
(k) ensuring any required data-sharing agreements are in place for safeguarding purposes; and
(l) informing us promptly of any serious safeguarding incidents or breaches related to Platform use.
34.3 Where we enable you and/or your customers to fund sessions on behalf of your users, you are responsible for:
(a) choosing whether to cover full or partial costs;
(b) ensuring users are informed of relevant limits and funding terms;
(c) ensuring accurate, lawful transfer of user data under your scheme, including obtaining all necessary consents;
(d) understanding that access to the Platform for scheme users depends on both our ongoing agreement with you and your discretion as a Business Customer; and
(e) accepting that outstanding charges remain payable even after scheme termination.
PART E: SERVICE PROVIDER TERMS
35. Scope and Status
35.1 This Part E applies when you use the Platform as a Service Provider, whether on Paranimo or Matchifi.
35.2 Service Providers operate as independent contractors. Nothing in these Terms creates any employment, worker, partnership, joint venture, or agency relationship (other than as expressly stated for payment facilitation).
35.3 We act solely as your disclosed agent for the limited purpose of facilitating bookings, invoicing and payments through the Platform.
35.4 You are the principal in all arrangements with Clients. No professional–client relationship is created between you and Paranimo Limited.
35.5 You are solely responsible for the services you provide, including their quality, legality, professional standard, content and outcomes.
36. Service Delivery
36.1 You may create and manage session types within the functionality permitted by the relevant Platform and any applicable Business Customer Scheme.
36.2 Session types may include (without limitation) fixed-price sessions, day rates, packages, subscriptions, post-pay sessions and project-based pricing, subject to Platform configuration.
36.3 The Platform or relevant Business Customer may impose minimum or maximum session lengths, permitted payment types, or other configuration limits from time to time.
36.4 Unless overridden by a Business Customer Scheme or Platform-wide policy, you may set your own cancellation, rescheduling and grace-period rules.
36.5 You must:
(a) deliver services with reasonable skill, care and professionalism;
(b) attend and conduct sessions at the agreed time;
(c) provide services in a safe, private and appropriate environment;
(d) give reasonable notice where cancellation is unavoidable;
(e) comply with all safeguarding, technical and operational requirements of the Platform or relevant Business Customer.
36.6 You must decline or discontinue work where you are not suitably qualified, experienced or competent to meet a Client’s needs.
36.7 You must not use information obtained through the Platform for any purpose other than delivering services in accordance with these Terms.
36.8 You accept self-billing invoices raised on your behalf in accordance with clause 37.
37. Payments and Pricing
37.1 General
37.1.1 Service Providers may offer payment models permitted by the Platform, including:
(a) single-session pricing;
(b) multi-session packages;
(c) subscription models;
(d) post-pay arrangements;
(e) project-based pricing (where enabled).
37.1.2 All payments are processed through Stripe in accordance with clause 9.8.
37.1.3 You are responsible for maintaining an active and verified Stripe account in order to receive payouts.
37.1.4 Payout timing is subject to Stripe’s settlement processes.
37.2 Paranimo platform Service Providers
37.2.1 Where you provide services via the Paranimo Platform:
(a) Sessions may be funded as follows:
(i) Business Customer-funded sessions — paid at a fixed base rate per completed session (currently £40, subject to change on notice);
(ii) Self-funded sessions under a Business Customer Scheme — paid at the same fixed base rate (currently £40, subject to change on notice);
(iii) Private sessions — you set your own price, and Paranimo Limited deducts its applicable transaction fee and Stripe processing fees before payout;
(iv) Paranimo Schools sessions — paid at a fixed rate per completed session (currently £45, subject to change on notice).
37.2.2 Applicable transaction fees or fixed rates may be varied on reasonable notice.
37.2.3 Scheme-funded session payments are calculated monthly in arrears unless otherwise agreed.
37.3 Matchifi platform Service Providers:
37.3.1 Business Customers may operate either:
(a) a Service Provider-led pricing model; or
(b) a Business Customer-led pricing model.
37.3.2 Under the Service Provider-led model:
(a) You set your session price;
(b) The Business Customer may apply a commission percentage;
(c) Stripe processing fees and Matchifi booking fees are deducted from the Business Customer’s commission;
(d) You receive your session price minus the Business Customer’s commission (where applicable).
37.3.3 Under the Business Customer-led model:
(a) The Business Customer sets the session price and revenue split;
(b) Stripe processing fees and Matchifi booking fees are deducted before the revenue split is applied;
(c) You receive the share defined by the Business Customer.
37.3.4 Where you are VAT-registered, VAT must be included within your session price and accounted for in accordance with applicable law.
37.4 Booking Fees (Matchifi)
37.4.1 Booking fees are charged in accordance with Part D, clause 32.
37.4.2 Booking fees do not form part of your payout unless expressly stated otherwise in these Terms.
37.5 Project-Based Pricing (Matchifi)
37.5.1 Where Project-Based Pricing is enabled under Part D, clause 32.9:
(a) You may set:
(i) a total project price;
(ii) a project duration;
(iii) a staged payment plan.
37.5.2 The applicable Project Booking Fee shall be determined in accordance with Part D, clause 32.9.
37.5.3 Where a Business Customer has configured a commission or revenue share:
(a) the Project Booking Fee; and
(b) Stripe processing fees
are deducted from the Business Customer’s commission and do not reduce your payout.
37.5.4 Where no commission or revenue share is configured:
(a) the Project Booking Fee; and
(b) Stripe processing fees
are deducted from your project fee.
37.5.5 All project payments are facilitated through Stripe.
37.6 Self-Billing and Invoicing
37.6.1 By using a Paranimo Limited Platform, you agree that:
(a) Paranimo Limited may issue self-billed invoices on your behalf;
(b) invoices to Clients will designate you as Principal and Paranimo Limited as Agent;
(c) this self-billing arrangement continues until terminated in writing.
37.6.2 If you are VAT-registered, you must provide your VAT registration number and notify us of any changes.
37.7 Listing Fee Subscriptions (Matchifi)
37.7.1 Where a Business Customer has enabled a Listing Fee Subscription:
(a) You may be required to pay a recurring listing fee;
(b) The Business Customer sets the subscription amount;
(c) From each payment, a 10% Matchifi platform fee and Stripe processing fees will be deducted before the remaining balance is paid to the Business Customer;
(d) You will be notified before any Listing Fee Subscription is charged.
38. Professional Requirements
38.1 You must maintain all qualifications, licences, registrations and insurance required to deliver your services.
38.2 You must promptly notify Paranimo Limited and any relevant Business Customer of any material change affecting your eligibility or professional standing.
38.3 You confirm that you are suitably qualified and competent to provide the services listed on your profile.
38.4 You must not solicit or continue providing services to a Client introduced via the Platform outside the Platform for a period of six (6) months following your last engagement with that Client through the Platform.
38.5 Where providing services through Paranimo Schools, you must hold appropriate qualifications and safeguarding credentials to work with Clients aged 11–18 and provide any requested documentation.
39. Termination
39.1 Service Providers onboarded directly by Paranimo Limited may terminate their account at any time by written notice.
39.2 Before leaving the Platform, you must:
(a) remove future availability;
(b) complete or cancel existing bookings in accordance with policy;
(c) issue refunds where required.
39.3 We may suspend or terminate your access immediately where:
(a) you materially breach these Terms;
(b) you fail to deliver services to a reasonable standard;
(c) you engage in misconduct, dishonesty or unsafe practice;
(d) you provide false or misleading information;
(e) continued access poses legal, safeguarding or reputational risk.
39.4 On termination:
(a) all licences granted to you cease immediately;
(b) access to the Platform will be revoked;
(c) outstanding payments will be settled in accordance with these Terms;
(d) we may retain data as required by law.
39.5 Termination does not affect accrued rights or outstanding payment obligations.
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